666Bet and Metro Play Begin Customer Payback

Posted on: May 13, 2015, 03:11h. 

Last updated on: May 13, 2015, 03:11h.

Casino.org Staff Writer Read More

Expertise: Commercial Gaming.

666Bet and Metro Play have begun to repay their customers.

A “significant number” of former players at the troubled online casinos have had their balances refunded via a Skrill account, according to a statement from Metro Play Ltd, which operates both sites.

However, the company also warned that withdrawal requests received after a May 24 deadline would “not be processed.”

The company was forced to make a statement via the UK Gambling Commission (UKGC), because, it said, it was currently unable to send emails to its customers.

While the UKGC agreed to publish the statement, it emphasized that it could not guarantee its accuracy.

666Bet Metro Play had their licenses revoked suddenly by the UKGC on March 19 for reasons that are still unspecified, causing consternation among their customers, most of whom are based in the UK. The regulator simply said that the company was “unsuitable to carry on the licensed activities.”

Arrest of Paul Bell

Soon after, one of Metro Play’s directors. Paul Bell, was arrested in London in relation to a £21 million ($31 million) fraud and money laundering investigation.

The former stockbroker was released by police before being re-arrested the next day when he arrived on the Isle of Man by private jet.

The UKGC stated that no restrictions had been placed on the withdrawals as a result of the license revocation, and yet customers were unable to access their funds.

Metro Play denied that the licensing issue was related in any way to Bell’s arrest, and eventually issued the following explanation for the freeze on withdrawals, via its Facebook page. 

“While the UKGC have stated that we do not require a license in order for customers to withdraw their money and authorized us to do so, this is misleading as it does not recognize the fact that, as a web-based company, we need to be online in order for customers to action their withdrawals via their accounts.”

Customers May Have to Sue for Funds

Metro Play said that its efforts to get back online were being hampered by the fact that a number of third-party providers had immediately suspended or cancelled contracts with company in the light of the UKGC’s actions, and this included payment providers.

“As we have only skeleton staff in place, we are unable to provide regular updates or to respond to individual customer queries at this time, all our efforts are focused on enabling and processing refund requests,” said Metro Play.

For those players who miss the May 24 deadline, the UKGC issued the following advice: “As with any other commercial transaction such as buying consumer goods or entertainment, consumers enter into a contract with the operator when placing a bet.

“We understand that Metro Play Limited are doing all they can to honour their debts, but once the deadline has passed customers will have the normal legal remedies for debt recovery in the courts, under the terms and conditions of their contract with the operator.”

The pursuit of small balances through the courts, of course, will be unprofitable for the vast majority of players, which suggests that Metro Play may well get away with daylight robbery.