BBB Issues Warning Over Crown Coins Sweepstakes Casino Following Payout Denials

The Better Business Bureau (BBB) is warning consumers about a popular online sweepstakes casino having a questionable track record in paying out winnings.

Crown Coins is a sweepstakes casino that offers free-to-play social games. The platform uses the controversial dual-currency arrangement, where players can voluntarily purchase a secondary digital token, called sweeps coins, to play the online slot machines and table games.

Sweeps coins can be redeemed for cash withdrawals, with sweepstakes casinos arguing the model constitutes online promotional activity, while critics say they’re effectively gambling operations that violate state laws.

Regardless of their legality, the BBB in Central Virginia says it has “noticed a pattern of complaints” with consumers on Crown Coins trying to redeem their winnings.

BBB Complaints

Crown Coins is run by a company headquartered in Tel Aviv, Israel, but the sweepstakes operation claims to have a business presence in Virginia. However, the BBB has not been able to locate a physical office for the company but only a PO Box in Fredericksburg.

Crown Coins received an “F” rating from the Better Business Bureau following 363 customer complaints and broader industry concerns. BBB ratings range from A+ to F based on complaint history, transparency, and business responsiveness—though customer reviews themselves are excluded from the score.

“Consumers allege that when they try to redeem their earnings, they hit roadblocks,” the BBB reports.

The BBB is a nonprofit organization that aims to advance marketplace trust through business ratings, accreditation, complaint resolution, scam tracking, and customer reviews.

The BBB advises that consumers should be aware of the terms and conditions on Crown Coins before engaging with the gaming platform. The BBB adds that help for gambling problems is available by calling the National Problem Gambling Helpline at 1-800-MY-RESET.

Crown Coins responded to the BBB by explaining that some withdrawal requests were not executed because the player violated its terms and conditions, most commonly for using duplicated accounts to receive free signup incentives.

The sweepstakes casino also cited users attempting to use credit and debit cards not in their name, failing to complete necessary verification steps for redemptions, such as facial recognition and driver’s license identification scans, and not being located in a state where the platform operates.

Crown Coins Reviews

The BBB business profile for Crown Coins shows a 1.37/5 rating based on 38 customer reviews. Of course, most consumers venture to the BBB website when frustrated with a business to make complaints, so the low score isn’t entirely unexpected.

Commonly used words to describe Crown Coins and its games include “scam,” “crooks,” and “trash.”

Not all of the reviews are negative.

“I have had no problem ever cashing out with Crown Coins. I’m pretty sure the negative ratings are from salty dudes mad that they lost. I’ve literally cashed out thousands with no problem,” wrote Kirk F.