Encore Boston Harbor Nightclub Fined for Improper Alcohol Service

Posted on: August 18, 2022, 01:24h. 

Last updated on: August 18, 2022, 12:30h.

Devin O'Connor @CasinoorgDevinO Read More

Expertise: Asia Pacific Gaming, Commercial Gaming, Legislation, Politics.

Encore Boston Harbor’s nightclub has been slapped with a $25,000 fine by the Massachusetts Gaming Commission (MGC) for overserving guests and failing to adhere to liquor dispensing regulations.

Boston-based Big Night Venues manage Memoire at Encore Boston Harbor. The casino’s nightclub has been the subject of multiple reported instances of noncompliance, with alcohol service requirements dating back to October 2021.

The commission heard about a handful of incidents involving nightclub patrons being overserved alcohol. There were also reports of partygoers drinking alcohol straight from the bottle at their reserved tables and consuming several shots of hard liquor in a short time, violating MGC rules.

The MGC’s Investigations and Enforcement Bureau, per Massachusetts’ gaming law passed in 2011, recommended to the commission that it fine Memoire for its repeated shortcomings. During its meeting this week, the five-member commission voted in favor of penalizing the Encore Boston Harbor nightclub to the tune of $25,000.

The commission has also instructed Memoire to complete a corrective action plan that includes better staff training, new bottle and alcohol service policies, and more comprehensive pre-shift staff briefings.

Gaming Commission Not Playing Around

The Massachusetts Gaming Commission is a newer state gaming regulator in the US, as it was formed only in 2011. But it’s emerged as an agency that’s become notorious in the gaming industry as one of the harsher regulators.

Wynn Resorts agreed to pay the hefty fines in order to retain its coveted gaming licenses in each state. But the Massachusetts gaming regulators weren’t done. The MGC tacked an additional $500,000 penalty levied against Wynn’s successor — CEO Matt Maddox — “for his clear failure” to properly report earlier accusations against his boss to the Wynn board.

Though Memoire has little to do with Encore Boston Harbor casino, the MGC fine highlights the commission’s mission of keeping all aspects of the state’s three commercial casinos squeaky clean.

“We have learned that as the casino business and industry has evolved in Massachusetts, which is still relatively young, complying with our standards and our regulatory oversight can be difficult. It can be a challenge even for the most experienced of operators,” MGC Chair Cathy Judd-Stein conceded last week.

Encore Leads State Industry

Encore Boston Harbor has been the leader in Massachusetts’ three-casino gaming industry since it opened in June of 2019. The Wynn Resorts casino won $634.4 million off gamblers in 2021, which accounted for 62% of the $1.02 billion statewide gross gaming revenue total.

Encore led the way again last month with $64.7 million in GGR. MGM Springfield was a distant second at $21.5 million, and Plainridge Park third at $12.5 million.

The casinos are anxiously waiting to add sports betting to their repertoire. State lawmakers and Gov. Charlie Baker (R) recently legalized gambling on sports. However, the MGC says it will likely be early 2023 until the commonwealth’s first legal sports bet is wagered.