Jackpot City Casino UK review: 100 free spins on sign up

Lewis Crane, Content Editor - updated December 1st 2024

Entering the gaming scene in 1998, Jackpot City is one of the oldest online casino brands in the UK. For a solid week, I made it my mission to find out if the longevity of this brand was justified and, with 100s of casino brands available online now, if it still stood up against the current landscape of online sites.

In short, what I found with Jackpot City was a solid selection of over 700+ games including 450+ top slots from a great selection of top-hitting providers like Blueprint, Games Global and Pragmatic Play. The casino also offered an exceptional app experience on my iPhone 15 with well-optimised games and great site navigation that let me find all of the games I wanted in seconds.

Check out my full review of Jackpot City below including my full expert impressions of their gaming library, bonuses for new and existing players, as well as a full deep dive on their mobile compatibility below:

Jackpot City's welcome offer - a quick snapshot

My overall bonus impressions

Overall, I would say that the bonus on offer from Jackpot City is a solid option for new players with a few drawbacks that hold it back from being an undeniable recommendation.

The good news is that the welcome bonus itself stands up well against a lot of other top offers on the market. The 100% match bonus up to £100 is a UK favourite for a reason and Jackpot City's is easy to understand and seamless to redeem. The 100 free spins is also a welcome treat as it separates the casino from offering the same bonus as the likes of Pub and All British.

However, the bonus is let down by its higher than UK standard wagering requirements and the restrictions on e-wallet payment methods. As a player who loves the convenience and extra security of depositing with my Skrill account, it's a shame that doing so restricts me from enjoying the full experience when other top casinos, like Grand Ivy, allow me to redeem bonuses from a number of e-wallets without any compromises on bonus eligibility.

Offers for existing players

Once you've redeemed your welcome offer, the fun doesn't stop there as Jackpot City offers a plethora of existing player promotions to incentivise you to keep playing. These existing player promotions include daily tournaments, additional free spins offers and daily cash drops that can pop randomly at any time.

The existing player offers at Jackpot City are fairly standard with Pragmatic Play doing a lot of the heavy lifting with their network-wide 'Drops n Wins' mechanic available on a number of other top UK sites. A particular highlight of the casino's existing player promotions is the 10 daily free spins on Mega Money Wheel with the chance to win up to £1,000,000 I've not found on other top sites.

Outside of the aforementioned, however, Jackpot City doesn't offer a ton of additional promotions for existing players. It would've been nice to see any cashback offers, as offered by other sites like Magic Red or Neptune Play on their live casino titles, to really give players reason to interact with their live casino offerings.

I dove into all of the available promotions in the first week of November 2024 and played around with the following player offers:

• Pragmatic Play Drops n Wins daily jackpot tournaments with up to £5,000 to be won every day
• Additional Pragmatic Play random cash drops with up to £30,000 to be won every day
• Daily no-deposit promotion giving you 10 free spins on Mega Money Wheel & a chance to win £1,000,000
• Lucky 6 live roulette tournament with daily cash drops and up to £1,000,000 to be won

Try top casino games for free before you deposit

If you're looking to try before you buy, we've got all of the best games available at Jackpot City right here for free. Check out over 19,000+ free games that you can play for fun today with no deposit required.

The slots experience - where Jackpot City shine 🌟

One of the biggest pros of Jackpot City's offering of games is the 450+ slots available from 12 of the top gaming providers like Blueprint and Games Global.

The pros - When interacting with the slots on Jackpot City, the site navigation was an absolute treat. The ability to search for games by provider, type, and mechanics like Link & Win, made it easy to find a great selection of games; both new and old. The quality on offer here was also super dense as I tested over 30 games at a £1 stake and found plenty to enjoy with titles taken at their highest RTP levels to give you the highest chance to win.

The cons - In terms of improvement, while the curated nature of the library is definitely refreshing, having more games would help to keep Jackpot City competitive with the current market. Most online casinos in the UK over 1,000+ titles including Pub Casino which offers 1,200+ dedicated slot titles alone in its 2,000+ portfolio of games from a wider variety of providers (25+).

🔍 My tip for slots: If you're not sure where to start, Jackpot City offers a 'Top 20 Slots' tab that updates regularly based on what their players are spinning the most. It's loaded with some expected classics as well as titles I'd never played before including Wings of Horus from Hacksaw Gaming.

Live casino offerings 🎥

As well as the 450+ slots offered at Jackpot City, the casino also house a range of 40+ live casino games covering all bases including table games like blackjack, poker, roulette, as well as original game show and even some live dealer slots.

The pros - Much like with slots, Jackpot City's strength is the live games on offer with a cherry-picked collection from the 4 biggest live providers in the market (Evolution, Pragmatic Play, OnAir & Playtech). The lobby houses all of the biggest table and game show titles and everything tested ran wonderfully on both mobile and desktop with HD-quality video and no buffering; even when using mobile data.

The cons - Room for improvement is, once again, heavily centred around just wanting more. Evolution in particular have an extensive library of titles on offer and to see some of my favourites original game show titles missing, like Gonzo's Treasure Map or Chilli Heat Extra Spins, feels like a missed opportunity when the provider is already readily available.

🔍 My tip for live casino: Jackpot City offers a dedicated live casino promotion around Lucky 6 Roulette that can award random prize drops of up to £1,000,000. Roulette players should make the most of this to add some extra fun (and potential prizes) to their live roulette play.

The best of the rest ♠️

Those looking for something a little different have plenty of options with 200+ additional games covering Slingo, Instant Win Scratchcards, Provably Fair Crash games, as well as a good range of RNG table games like roulette and blackjack.

The pros - Outside of slots, this might be the strongest aspect of Jackpot City with nearly everything you could imagine to play with. Over 48+ Slingo titles, 50+ table casino games, as well as Crash game favourites like Aviator meant there were was more to play with than other sites like Betway, Grand Ivy, or even All British.

The cons - The only big downside of Jackpot City's RNG titles is how it contributes towards your bonus. Compared to the 10% offered by sites like 888 Casino, Jackpot City only offers 8% wagering contribution on most of their RNG table games; lowering the incentive to interact with them.

🔍 My tip for parlour games: Avoid Crash games if you're looking to meet your wagering requirements as they all contribute 0%. Titles like Plinko and Scratchcard games have a 100% contribution and should be prioritised if you're looking to meet your wagering.

How to deposit at Jackpot City

Depositing at Jackpot City is simple and easy to do. Follow the same steps I did and you'll be spinning in no time:

Minimum deposits & withdrawal times

The minimum deposit available is £10 across all 5 payment methods which is standard in the UK. E-wallet solutions were the fastest on withdrawal with all of my payments processed in less than 24 hours.

Bank transfers took slightly longer at 2 days; which is still faster than the experience customers are having on other sites like Magic Red that take up to 5 days to process.

The #1 most safety-conscious casino on the market

While evaluating the safety and security of Jackpot City, it was a real struggle to find any downsides or negatives to what they offer and testing every aspect was met with an exceptional level of diligence, convenience, and knowledge from the customer service team I conversed with over Live Chat.

In terms of the safer gambling tools on offer, Jackpot City offers an extensive range of limits including deposit limits, session time limits, as well as full account break periods that are all easily accessed from the 'My Account' settings. The casino's dedicated Help and Support page also gives you plenty of ways to monitor your play & spending including tips on self assessments and the tools on offer to help you out. The inclusion of multiple GAMstop hotlines at the bottom of the lobby is a particular positive as it gives you easy to access to a number of independent gambling care organisations to help with a variety of issues you may be having.

Overall, Jackpot City offers one of the most impressive and diligent gambling safety setup on the market. The level of care, especially in a heavily regulated market, is testament to their knowledge of good gambling practices as well as their dedication to keeping their players safe.

Putting the customer service to the test

I asked a number of my fellow reviewers at casino.org to help put Jackpot City's customer service speeds to the test and make sure they provide a consistent experience across the board. Each of us made a variety of queries around bonuses, games, and general account information for an even spread of the response times offered by the Live Chat service.

The results found that most queries were answered on the Live Chat in 5-10 minutes with queries related to bonuses having the quickest response times. Each person tested the Live Chat around 11:00-17:00 to test response times during some of the busiest periods during the day. Responses were satisfactory, friendly, and had us back to enjoying the site in minutes; making the Live Chat a speedy option compared to the slower response times from other casinos that can take up to 48 hours to respond.

Comparing app vs browser

I took the time to test on both the dedicated iOS app and the browser version to see how they stacked up with the following results:

On the app - games were optimised slightly better for the screen size I was playing on. Load times were quick and the transition from portrait to landscape mode was seamless. Live casino games held up just as well with little in the way of buffering or loading for the HD-quality videos. Site navigation was also fantastic with a variety of tappable filters and categories to find specific games or game types in seconds.

On browser - Load times were slightly longer when loading up games and the screen orientation took a little more time to adjust when swapping between portrait and landscape mode. Screen functionality was also slightly slower with times similar to when I tested the site on my desktop computer.

Overall, the app is the better choice for iOS users due to its increases optimisation for the device and how smoothly it runs when using the site. Browser is a great choice for Android users but I hope we'll see an Android counterpart hitting the Google Playstore in the near future.

Editor's note - Android app not available as of December

How to sign up to Jackpot City in 3 easy steps

Signing up to Jackpot City was a simple and painless experience that made it clear what I needed to do and the fastest ways to complete them.

Don't believe me? Check out the steps below for a step by step guide of how I signed up and started playing in less than 24 hours.

Editor's note: reviews may be edited for clarity.

After 2 weeks of rigorous testing and playing around with every aspect of Jackpot City, I can definitely give it a solid recommendation.

Some of my top highlights across the board were the highly curated selection of games on offer including the 450+ slots and exclusive jackpot titles. The iOS app available was also a major treat to play with and has more than earned its higher than average review scores on the App store. The customer experience and dedication to safe gambling is also a major highlight; showcasing not only the knowledge that the brand has developed over the last 20+ years but the high level of training given to their customer service reps.

What keeps it from being a 5/5 for me is the small roster of games on offer with just 700+ compared to the 1,000+ that's become industry standard. The limited payment methods are also a drawback; especially for those looking to take advantage of the welcome offer. It would also be nice to see an equivalent app available for Android devices in the UK to give users like me a more comprehensive experience.

While Jackpot City doesn't offer the most definitive range of casino services like the 2,000+ games found at Pub Casino or the 7 payment methods of All British Casino, what is on offer is stellar. Quality will always be Jackpot City's strongest trait and the curated selection of games, exceptional iOS app experience, and their dedicated to safe gambling make them an easy recommendation for players of any casino ability level.