As we’ve seen above, Citadel is authorized by the FCA and takes all of the steps that you’d expect to protect payment details and personal information. As a result, your personal details will remain private and no private information will be passed on to casinos.

2024's Top 10 Online Casinos for MyCitadel

Q: Why should I use MyCitadel?

MyCitadel is easy to use for fast withdrawals and deposits, and very safe. The company continues to have a large and loyal customer base, which is testament to the perks and excellent services the company offers.

Q: What is the main benefit?

As with any e-wallet or similar service, the key benefit here is that Citadel places a protective barrier between your bank account and online casino sites . Another advantage of MyCitadel is the huge degree of control that it gives you over your spend, as you can track winnings and spending.

Q: Is it accepted at all online casinos?

Unfortunately, Citadel isn’t available for use everywhere. Luckily, we have done the tough work for you and have listed the best MyCitadel online casinos that we’ve come across on this page.

Q: How does it compare to other similar platforms?

MyCitadel offers similar advantages to other online e-wallets and prepaid cards, with the basic aim of these always being to add a buffer to protect your cash from rogue casino sites or unauthorized transactions by third parties.

Q: Are there fees involved?

The casinos we recommend don’t charge for using Citadel services because they bundle any fees triggered into their operational budget. MyCitadel has standard operating fees that existing users will already be familiar with.

Q: How are my winnings paid?

You can request to have your winnings paid directly to your MyCitadel wallet or, if that’s not something available at the casino you’re playing with, you’ll need to look into making alternative arrangements for your next withdrawal.

Adam VolzContent editor

MyCitadel is a popular e-wallet amongst online casino players. It offers quick and secure deposits, easy withdrawals and low fixed fees. It’s a great banking option for those who don’t want to share their bank information with new online casinos. Here you’ll learn the in’s and out’s of MyCitadel, how to make a deposit, how to withdraw from a casino and where you can play on top MyCitadel online casinos.

InformationPlease note that MyCitadel no longer accepts new customers. If you have an existing account, please contact support@myCitadel.com for further information. For other banking options, check out our list of payment methods.

Our Top Recommended MyCitadel Casinos

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See over 90 Casino Reviews

The latest Citadel casinos to avoid

If you want to see how we make our casino reviews, you can see our 25-step process for yourself. If any casino comes up short in any of the steps - whether it’s in the games menu, bonuses, customer support, banking options or licencing - you’ll find it in our list of casinos you should avoid.

Expert Rating

1.5/10

Why you should avoid

Unprofessional customer support
Site operators linked to questionable practices
Not paid players their winnings

Expert Rating

1.2/10

Why you should avoid

Reports of players not receiving winnings
Misleading claims of licensing
Unresponsive to customer complaints

Expert Rating

1.5/10

Why you should avoid

18+ months for withdrawal
Locked-out accounts
Slow response times

Our Top Recommended Casinos

Top 10 Rated Casinos

Intro to MyCitadel

MyCitadel is an online e-wallet solution that allows users to send and receive money safely and securely, commonly used at online casinos. MyCitadel is a part of Citadel Commerce which allows the company to continuously reinvent their payment processing and security. With MyCitadel you don’t have to disclose any banking information when you withdraw or deposit from a casino. It also uses advanced technology that allows you to keep track of your budget and spending which comes in handy when you play online.

How to make a deposit using MyCitadel

Deposits with MyCitadel are really easy to make, and only take a few minutes. Follow the steps below for a smooth experience.

1. Log onto your online casino account and head over to the cashier.
2. Choose MyCitadel in the menu. Not all casinos offer deposits with MyCitadel, so make sure it’s accepted before you sign up.
3. Enter the amount you with to deposit and confirm using your MyCitadel code to confirm.
4. Approve the payment and wait for it to show in your online casino account.

How to withdraw from a casino using MyCitadel

Withdrawals using MyCitadel are secure and your winnings should be in your account within a few days.

1. Log onto your online casino account

Click through to the cashier section. Make sure you’ve supplied the online casino with any ID documentation required to prove your identity.

2. Select MyCitadel as your withdrawal method

In the cashier area you simply select MyCitadel as your withdrawal function and enter your details that show up. A major benefit using this method is that you don’t have to share any debit or credit card information with the casino.

3. Enter the withdrawal amount

Enter the amount of cash that you want to withdraw and initiate the transfer. There are usually a minimum withdrawal limit, that may differ depending on casino so ensure you’re above this limit.

4. Confirm your withdrawal

Confirm your details and wait for the money requested to show up in your MyCitadel account. This normally takes a few days so check in on your account so you know it’s been transferred.

Pros

Withdrawals are usually very quick within a matter of days
Very safe to use at online casinos as you don’t have to share any banking details
Your information stays encrypted on the e-wallet

Cons

Available for use in a relatively small number of countries
Minor fees associated with withdrawing from a MyCitadel account

Safety and security

Citadel Commerce has everything covered when it comes to security and privacy, from multi-factor authentication to verify bank account ownership through to encryption and GDPR compliance. Most importantly, though, the service is authorized by the Financial Conduct Authority under the Payment Service Regulations 2017.

It also boast KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols, and never store customers’ banking details. It’s a great way to add a little extra security to any casino deposits.

Similar banking options

PayPal: On the market for more than 20 years, this is the original e-wallet and some would also say it’s the best out there. Accepted at most online casinos worldwide.
Trustly: Trustly is an e-wallet that’s extremely popular in northern Europe. It’s known for being safe, secure and handling payments in record speed.
Interac: A Canadian favorite. Interac is an e-wallet popular at online casinos as you don’t have to share your data with the casino.

How we rate banking methods

Safety and Security
Every time we start researching a new payment method, the first question in our minds is always “does this service feel safe?” We look at all of the steps taken to protect user privacy, payment information and so on. Unless this is all up to par, we’ll never recommend the method in question.
Deposit and Withdraw
Although speedy deposits and withdrawals are always great to see, we always look to see whether or not corners are being cut to provide speed at the expense of safety. We also keep an eye out for unexpected delays or payment failures that may be the fault of the payment method.
Customer Service
Being able to get help if you run into any issues when using a service is really important, which is why we check everything from how often customer support is available through to how effectively they answer queries by getting in touch with them to ask some questions.
Verdict
In addition to a host of other details, such as how widely available a payment option is and whether or not they offer dedicated mobile apps, we’re able to put together a picture of how trustworthy and reliable a banking method is. Only then do we decide how actively we’ll recommend it to our userbase.
View our recommended casinos

Why use MyCitadel at online casinos?

Anything that keeps your bank and/or credit card details safe by placing an extra layer of security between them and a casino site is a good thing in our book. As long as you know that the service itself is safe, of course. Fortunately, in the case of MyCitadel that’s definitely the case.

There are plenty of top Citadel online casinos on this page for you to try.

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Casino	Regional Flag	Bonus Offer	Play Online	Rating	Screenshot	Pros	Casino Review
		Exclusive Offer: 245,000 Gold Coins + 117.5 Free Sweepstakes CoinsBonus			Exclusive promo code: CORGBONUS Get rewarded with daily bonuses Play your way with no redemption cap	Read Hello Millions Review

FAQ

Why should I use MyCitadel?

What is the main benefit?

Is it accepted at all online casinos?

How does it compare to other similar platforms?

Are my details safe?

Are there fees involved?

How are my winnings paid?

Other banking options

Written By Adam Volz

Content Editor

Adam Volz is an online gambling expert who specialises in researching and writing content to help players find the best casino for them. Expect Adam to use his attention to detail and experience working in different markets worldwide to find the best online casino experiences around!

Fact-checked by Ian Zerafa

Content Manager

Ian grew up in Malta, Europe's online gaming hub and home of top casino regulators and auditors such as eCOGRA and the Malta Gaming Authority. After completing his Master's degree in Glasgow, he returned to Malta and started writing about casinos. He's worked on hundreds of casinos across the US, New Zealand, Canada, and Ireland, and is a go-to authority for Casino.org's team.